Operations Management (OM) is an important aspect of business (Slack et al, 2013; Greasley, 2013; Patton et al,2011). Both service and manufacturing organisations use OM to ensure they are competitive and to assist in providing and maintaining good levels of customer service (Johnson et al, 2012). Developing a system of an organisation’s operation can be advantageous both for the customer and the organisation (Bamford – Need Someone to Write this Paper for you (studysage.net/order)

Operations Management (OM) is an important aspect of business (Slack et al, 2013; Greasley, 2013; Patton et al,2011). Both service and manufacturing organisations use OM to ensure they are competitive and to assist in providing and maintaining good levels of customer service (Johnson et al, 2012). Developing a system of an organisation’s operation can be advantageous both for the customer and the organisation (Bamford and Forrester, 2010). Subsequently, once a system has been developed and understood, it should be possible to determine why the system works well, or not well, and to recommend possible production related improvements that will assist both parties concerned.


In this assignment analyse a production system (service or manufacturing based) with which you are familiar; a shop, restaurant, transport system, doctor’s surgery are all possible examples. Your tutor will give some guidance on your choice of organisation/case study if necessary. Your assignment should address the following questions:

  1. Critically appraise how well the inventories and/or assets within the production system are currently managed.
  2. Provide a detailed diagrammatic illustration of the key operations involved within your chosen production system presenting a logical operational flow.
  3. From the illustration in point two, identify two points where the organisation’s delivery system may fail to align its operational performance measures, clearly demonstrating your reasoning and understanding behind this.
  4. Discuss how a lean approach could be utilised in the production system to potentially reduce the failings discussed in point three.
  5. Identify three key findings, discussing the extent to which the lean approach chosen may assist the production system with aligning its operational performance measures.


Your assignment should be in a report format (i.e Word, portrait), being clearly structured using headings, sub-headings etc. It is not necessary to include an executive summary at the beginning of the report. Your assignment should be presented using Times New Roman (TNR) 12 font, 1.5 line spacing, and it should be approximately 2,500 (+/- 10%) words in length. Your word count is from the introduction to the end of the conclusion section.

You must endeavour to use theory explicitly at all stages, but do not spend too much time describing a theory. While you must be explicit about the theories, models, techniques etc. that you use, you can assume that the reader is familiar with them. What the reader requires is evidence of your ability to understand and apply the theory, and to learn from it in order to support the development of your findings and/or ideas.

You must cite all sources on which you have relied, for example textbooks, journal articles, web pages etc. using the Harvard Bibliographic referencing system; peer-reviewed sources are preferred. If you do not cite allsources, then you may be accused of plagiarism, and that in turn may endanger your success in passing the module. If you are in any doubt about how to reference your work, please obtain guidance from the library and/or your academic librarian(s) for this module.

Please use diagrams, illustrations, tables, graphics etc. wherever these are helpful, and remember that these do not count towards your word limit. If you do use these, please do notput them in the appendices if they are part of your discussion. Appendices are the appropriate places to put supporting material; however remember that if the reader is satisfied with the main points of your discussion, the supporting information within the appendices may not even be reviewed.


Marking Criteria


Your assignment will be marked against the following criteria:


  1. Evidence of your ability to use Operations Management (OM) theory in order to help you think in a critical way, and to develop an understanding of how key operational decisions are made within the chosen production system. (20%)
  2. Evidence of your understanding of how different OM and Lean approaches could contribute to addressing the aim of your assignment. (20%)
  3. Evidence of your understanding of the strengths and weaknesses inherent in various OM and Lean approaches in your chosen production system. (15%)
  4. Evidence of your understanding of the limitations placed upon the OM and Lean options available to your chosen production system. (20%)
  5. Your ability to convey your conclusions and recommendations in a reasoned, supported and credible manner. (15%)
  6. Accurate grammatical and economical use of English. A good presentation standard using the report format. Appropriate citation of sources using the Harvard Bibliographic Referencing System. (10%)


The above criteria and the following grading matrix will assist in providing guidance as to the mark allocation.










Less than 50%

Use of literature Has developed & justified using own ideas based on a wide range of sources which have been thoroughly analysed, applied & discussed. Able to critically appraise the literature & theory gained from a variety of sources, developing own ideas in the process. Clear evidence & application of reading/theory relevant to the subject; use of indicative texts identified. Literature either not consulted or irrelevant to assignment set.
Use of theory Assignment demonstrates integration & innovation in the selection & handling of theory. Insightful & appropriate selection of content/theory in key areas. Most key theories are included in the work in an appreciated & straightforward manner. Inaccurate or inappropriate promotion of content or theory.


Critical analysis of theory. Assignment consistently demonstrates application of critical analysis & is well integrated into the text. Clear application of theory trough critical analysis & critical thought of the topic area. Demonstrates application of theory through critical analysis of the topic area. Lacks critical thought/analysis/reference to theory.
Conceptualisation Able to recognise consistency & reconcile inconsistency between information, using cognitive & hypothesising skills. Consistent understanding demonstrated in a logical, coherent & lucid manner. Demonstrates understanding in a style that is mostly logical, coherent & flowing. Understanding of the assignment is not apparent.

Able to critically analyse many sides of a complex issue & resolve information conflicts. Uses a process centred approach to problem solving/needs assessment activities.

Problem solving

Able to critically analyse simple issues & to recognise conflicts. Evidence apparent of a process approach to problem solving/awareness of needs assessment. No evidence of attempt to be critical or to recognise or address informational conflicts. Problem solving/needs assessment is absent.
Application of theory to practice Topic applied to personal, social & professional practice relevant & innovative. Well-considered & appropriate application of theory to personal, social & professional practice. Begins to demonstrate appropriate application to personal, social & professional practice. Fails to apply topic to personal, social & professional practice.




Your submission should be approximately 2,500 words (+/- 10 %) in length. The assignment is to be submitted electronically .


  1. Your name is clearly marked on the front of your title page.

2. You have a copy/backup of your assignment.


Please ensure you submit your work on or before the deadline, any late submittal will be dealt with as per University guidelines.


Submission Date:via ‘OnlineCampus’ on or before 16:00, 16th October 2015





References (these are given as suggested sources; others may be used by students if preferred)


  • Bamford, D R and Forrester, P L (2010). Essential guide to Operations Management: concepts and case notes. John Wiley. ISBN 978-0-47068-816-8.
  • Greasley A (2013). Operations Management, Third Edition, John Wiley. ISBN 978-1-11997-854-1.
  • Johnston R; Clark, G and Schulver, M (2012) Service Operations Management: Improving Service Delivery, Fourth Edition, Pearson. ISBN 978-0273740483.
  • Slack, N; Brandon-Jones, A and Johnston, R (2013). Operations Management, 7th Edition. Pearson. ISBN 978-0-273-77620-8.
  • Patton, S; Clegg, B; Hsuan, J and Pilkington, A (2011). Operations Management. McGraw Hill. ISBN 978-0-0771-2617-9.












Learning Outcomes (from module specification) addressed in this Assignment.



Please remember that your overall grade for this assignment will represent a judgement of the extent to which you have provided evidence that you have addressed the following learning outcomes offered in the module specification.


· Critically analyse the theory, concepts and models of operations and information management and demonstrate an understanding of the importance of information management in global organisations.

· Analyse and critically evaluate the ways in which operations are adapted in view of specific market culture and customer requirements, and the role and importance of operational excellence in various aspects of competitive advantage.

· Use the basic tools and techniques to plan and improve all aspects of the operations function and understand the application of the control systems that can be used for operations management in a wide variety of environments.

· Identify and utilise appropriate methods for collecting and analysing data related to operations and information management.

· Locate, summarise and synthesise a range of information from published literature and electronic sources on operations and information management.

· Use and evaluate a variety of tools for improving organisational performance

· Manage effectively their own time and learning.

· Improve their research skills, and data analysis and presentation. Manage their time to meet deadlines in both group discussions and in preparation of in-classactivities

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